Privacy & Security Policy


This page describes the privacy policy that covers the use and protection of information submitted by visitors.

If you wish to register and make a transaction or send an email containing personal information, this information may be shared with other public agencies to help provide more effective and efficient services. For example, such as in resolving complaints that require feedback from other agencies.

No personal information will be collected when you browse the DBKL Official Portal except the information submitted by you via email or registration which is a protected part of this Portal.

DBKL’s Official Portal has links to Government agency and non-Government agency websites. This privacy policy applies only to this Portal. It should be noted that websites linked to this Portal may have different privacy policies and visitors are advised to review and understand the privacy policies of each website they visit.


The latest technology including data encryption is used to protect the data submitted and adherence to strict security standards is applied to prevent unauthorized access.

All electronic storage and transmission of personal data will be protected and stored using appropriate security technologies.